Nuanced Life — Legal Policies
Last updated: 14.08.2026
1. WHO WE ARE
Nuanced Life ("we," "us," "our") is [operated by Lola Arestan as a sole trader based in the United Kingdom.
Contact details:
Email: [email protected]
Location: Bristol, United Kingdom
We are the "data controller" for the personal information described in this policy, meaning we decide how and why your data is used.
A note on Conscious Creators: Nuanced Life operates independently as its own business. Where you engage with products, coaching, or communities run by Conscious Creators (a separate community/training programme we're affiliated with), their own privacy policy and terms apply to that specific product or service — we'll make clear at the point of purchase which policy governs which offer.
2. PRIVACY POLICY
2.1 What personal data we collect
Data typeWhen we collect itFull nameMasterclass registration form, checkoutEmail addressMasterclass registration form, checkoutPhone / WhatsApp numberMasterclass registration formPayment informationCheckout (processed directly by Stripe — we do not store your card details)Technical data (IP address, browser type, device info)Automatically, via cookies when you visit our siteMarketing consent preferenceWhether you tick the consent checkbox on our forms
We only collect what we need for the purpose stated at the point of collection — we don't ask for more than necessary.
2.2 Why we collect it, and our lawful basis
Under UK GDPR, we must have a valid legal reason ("lawful basis") for every use of your data:
PurposeLawful basisDelivering the free masterclass / content you've requestedContract / legitimate interest — necessary to fulfil the request you madeProcessing your course or programme purchaseContract — necessary to deliver what you've paid forSending you marketing emails and WhatsApp messagesConsent — only if you've ticked the relevant checkbox. You can withdraw this at any time (see Section 2.7)Fraud prevention and site security (e.g. Cloudflare, Stripe security cookies)Legitimate interestAdvertising and retargeting (e.g. Meta Pixel)Consent — only loads if you accept non-essential cookies via our cookie bannerKeeping financial records for tax purposesLegal obligation
2.3 Who we share your data with
We don't sell, rent, or trade your personal data. We do share it with the following third-party service providers ("processors") who help us run our business:
GoHighLevel (GHL) — our CRM, funnel, email, and WhatsApp automation platform. Stores your contact details and manages our communications with you.
Stripe — our payment processor. Handles your payment details directly; we never see or store your full card number.
Meta (Facebook/Instagram) — if you've consented to advertising cookies, Meta Pixel data is used for ad performance tracking and retargeting.
2.4 International data transfers
Some of our providers (including GHL, Stripe, and Meta) may store or process data outside the UK/European Economic Area, including in the United States. Where this happens, we rely on legally approved safeguards such as Standard Contractual Clauses or equivalent frameworks to ensure your data remains protected to UK standards.
2.5 How long we keep your data
Marketing contacts: We keep your details for as long as you remain subscribed, and for [12 months — adjust as appropriate] after your last interaction with us if you become inactive, after which we delete or anonymise your data.
Customers: Financial and transaction records are kept for 6 years, as required by UK tax law (HMRC).
If you unsubscribe or withdraw consent: We stop marketing to you immediately and delete your marketing data within [30 days], except where we're legally required to retain records (e.g. proof of a past transaction).
2.6 Cookies
Our website uses cookies. When you first visit, you'll see a cookie banner allowing you to Accept All or Accept Essential Only.
Essential cookies (always active — needed for the site to function):
CookiePurpose__cf_bm, cf_clearanceCloudflare security and bot protection_stripe_mid, stripesidStripe fraud prevention during checkout
Non-essential cookies (only load if you click "Accept All"):
CookiePurpose_fbpMeta (Facebook/Instagram) Pixel — used for ad tracking and retargetingmsgsndr_idGoHighLevel platform analytics — tracks funnel and page performance
You can change your cookie preferences at any time via [link to cookie settings, if your GHL banner supports revisiting preferences].
2.7 Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate data
Delete your data ("right to be forgotten"), subject to our legal retention obligations
Restrict or object to how we use your data
Withdraw consent at any time (e.g. unsubscribe from marketing) without affecting the lawfulness of processing before withdrawal
Data portability — receive your data in a portable format
Complain to the ICO — if you're unhappy with how we've handled your data, you have the right to lodge a complaint with the UK Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113
To exercise any of these rights, email us at [email protected]. We'll respond within one month, as required by law.
Unsubscribing from emails: Click the unsubscribe link at the bottom of any marketing email. Opting out of WhatsApp marketing: Reply "STOP" to any WhatsApp message, or email us directly.
If you're based in the EU: as a UK-established business, we are primarily governed by UK GDPR. However, we recognise you may also have rights under EU GDPR, and you're welcome to lodge a complaint with your own national data protection authority if you'd prefer, in addition to or instead of the ICO.
2.8 Children
Our services are not directed at, and we do not knowingly collect data from, anyone under the age of 18.
2.9 Security
We take reasonable technical and organisational measures to protect your data, including encrypted payment processing (via Stripe) and access controls limiting who can view your personal information. However, no online system can be 100% guaranteed secure, and we cannot accept liability for circumstances outside our reasonable control.
2.10 Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated "last updated" date. Where changes affect how we use data you've previously given us for a specific purpose, we'll contact you directly where required by law.
3. TERMS OF USE
3.1 About this site
Nuanced Life provides content, coaching, and access to affiliate business opportunities via www.nuanced.life. By using our site, booking a call, or purchasing a product or service from us, you agree to these Terms.
3.2 Earnings disclaimer
Any income or earnings statements made on this site or in our materials are estimates only. We do not guarantee you will earn any particular level of income. Your results depend on factors including your time investment, effort, marketing spend, and individual circumstances. Testimonials reflect individual experiences and are not typical or guaranteed outcomes. This is not a "get rich quick" scheme, and we do not provide legal, financial, tax, or medical advice.
3.3 Intellectual property
All content on this site — including text, graphics, videos, and course materials — is owned by or licensed to Nuanced Life and is protected by copyright. You may not copy, reproduce, resell, or redistribute this content without our express written permission.
3.4 Acceptable use
You agree not to use this site for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with anyone else's use of it.
3.5 Third-party links
Our site may link to third-party websites. We're not responsible for the content, privacy practices, or accuracy of information on those external sites. We encourage you to review their own policies.
3.6 Limitation of liability
To the fullest extent permitted by UK law, Nuanced Life is not liable for any indirect or consequential loss arising from your use of this site or our services. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.
3.7 Governing law and disputes
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage you to contact us directly first to resolve any concerns informally before pursuing formal action.
3.8 Changes to these terms
We may update these Terms from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.
4. REFUND POLICY
We offer a 14-day refund policy, available upon completion of the Discovery Process — this means watching all training videos, attending your consultation call, and providing feedback during that call.
Contact us about a refund
Email [email protected] with your order details and we'll respond within 7 days.
5. CONTACT US
Questions about any of the above? Email us at [email protected]